How do I register my order? How should I register my order?
Before doing anything, read the guide section carefully. If you don't have a username, the first step is to register and have an "account". You can read the rest of the steps in the "Buying Guide" section in full and part by part.
I wanted to update my user information, but I forgot my password. What should I do?
After entering the user code, click the "I forgot my password" option. The system will send you a new password after receiving your email address. So you need to check your email or spam folder. Write down your new password so you don't forget it. After logging in to your user account, you can also edit other personal information.
I need help and guidance about an item I want to order. Who should I contact?
Shifer's customer service department will answer you every day, except Fridays and official holidays, from 10:00 am to 05:00 pm. To contact this department, call 09915300178 or 021-22686180.
What can I do if I want an item but it is currently out of stock on the site?
You can contact Shifer's customer service department to make sure of the inventory status of the item you want.
Can I reserve an item from the site?
Unfortunately, when a product is unavailable, there is no guarantee that it will be available again. Therefore, it is not possible to make a reservation. But these conditions are provided so that by sending an SMS to the support number 09915300178 or by calling the number 021-22686180 and announcing the product code you want, your request will be followed up and you will be informed if it is in stock again.
Are the prices of the goods on the site the same as the prices of the goods in the branches?
Yes, the price of all goods is the same in all branches. Of course, in the near future, depending on conditions, discounts will be included in online purchases.
When buying shoes, how can I make sure that the size fits my feet? Are the sizes of all shoes the same in different models?
In the description section, which is included next to the photo of the angles of each product, the possible size or smallness of the mold is mentioned. But finally, if, after receiving the product, you find that it is too big or too small for you, contact the customer service unit to make the necessary arrangements for a replacement.
How can I track my order?
Your order registration, which includes tracking code information, product model, and your payment amount, will be sent to you via email. Also, for more certainty, you can contact the customer service department and follow up on your order.
I have completed all the steps of placing my order successfully, but I have not received an email regarding this. What should I do?
If your order registration and payment are advanced without any problems, it will be registered correctly and the goods will be sent. But you can contact the customer service unit to be sure and make sure to register your order.
How to send the goods?
All orders related to the city of Tehran (with the exception of areas 5, 21, 22 and the urban area) will be sent by courier and orders related to other cities in the country will be sent by Pishtaz Post-Tipaks or DTS.
Who pays for shipping the goods? And how much is it?
The shipping cost for each invoice, with an amount above 400,000 Tomans, will be free for all parts of the country. But for orders less than this amount, 40,000 Tomans will be included in the shipping cost for Tehran and the city.
How long does it take to receive the product after placing the order?
It will take 24 working hours from the time of placing the order to the delivery of the goods in Tehran and 3 to 5 working days for other cities. If there is a change within the required time, the customer service colleagues will contact you and make the necessary arrangements. Please be careful, if you place your order on Thursday after normal office hours or on Friday, your order will be processed on the first working day.
I have finalized my order. But now I have decided to change my chosen model. What should I do?
Immediately contact our Customer Service by calling the number 021-22686180 and announcing the product code